{"id":91,"date":"2015-10-22T03:26:46","date_gmt":"2015-10-22T03:26:46","guid":{"rendered":"http:\/\/demo.thimpress.com\/eduma\/?page_id=91"},"modified":"2025-06-04T12:58:26","modified_gmt":"2025-06-04T10:58:26","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.hydrauliektraining.nl\/en\/veelgestelde-vragen\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"

Frequently asked questions \/ FAQs<\/h3>

Answers to your questions<\/p><\/span><\/div><\/div><\/div><\/div><\/div><\/div>

Purchases & Refunds<\/h3>
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tWhy do I get a message saying payment failed?\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tThe payment may have been aborted because the internet connection was not working properly during payment. You will receive an email to make the payment again.
\nStill having problems then? Email us at info@hydrauliektrainingen.nl and we'll look into it as soon as possible.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tHow do I apply for a refund?\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tA refund can only be requested via e-mail. If the request is approved, we will refund the amount to you within 10 days.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tHow do I use a discount code?\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tHave you received a discount code from HydrauliekTraining.co.uk? You can enter it in the last step of the payment process. The discount will then be deducted.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tHow long can I use the training?\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tUpon purchase of the training course, you will receive a licence for 12 months of use. After this period, it is no longer possible to view\/take the respective training course.
\nThe licence is personal.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tCan I buy training for my employees?\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tThis is possible. We will then manually create the users based on the data you provided and provide you with a collective invoice.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t\n<\/div>\n<\/div>\n<\/div><\/div><\/div>

Courses<\/h3>
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tHow does it work?\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tFrom the training courses page, press the \"ORDER THIS TRAINING\" button. This will take you to the payment page.
\nThis page is divided into 3 parts: the overview of items, an option to add additional information and a selection field to select the payment method. At the very bottom, tick accept our terms of delivery. If you now continue, you will be redirected to the ordering process.
\nIf successful, you will receive an invoice by e-mail.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tDo I need an account?\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tTo follow training courses on HydrauliekTraining.nl, you need an account. This is created during the payment process.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tHow can I change my password?\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tYou can do this by logging in and going to your account page<\/a>. This is the page linked to the payment.
\nYou can also change the password on your \"Profile\" page via \"Edit Profile\" under your name.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tWhat is the difference between the \"my account\" page and the \"profile\" page?\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tThe \"My account\"<\/a>-page is linked to the payment. This also contains your invoices and address details.
\nThe \"Profile\"<\/a>-page is the training profile. Here you can see, among other things, the training courses you have purchased and your progress.\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tHow can I register completed courses\/training with IndustryID?\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tRoadmap
\n1. Send an email to info@hydrauliektraining.nl that you want to participate in the IndustryID programme
\n2. We will send you the IndustryID registration card by post
\n3. Inform us via info@hydrauliektraining.nl your card code(is at the bottom in \"scan me\" image)
\n4. Create your own account on IndustryID.eu, upload a good-looking photo and enter your card code there too
\n5. If you have successfully completed a training module, you will receive a training certificate. We will also inform IndustryID that you have completed the training module in question.
\n6. IndustryID automatically links the relevant training module to your training profile
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Was your question not among them?<\/h4>\n\n
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